In notifications, what is the purpose of a weight value?

• A. To determine which email is sent when multiple emails would be sent to the same recipient for the same record
• B. To set the time delay before sending
• C. To choose the email template
• D. To define the delivery channel

Answer: (A)

Weight in a notification defines priority when several notifications could be sent to the same user for the same record. When multiple rules would trigger for the same recipient on the same item, ServiceNow uses the weight value to decide which notification to deliver. The notification with the higher weight takes precedence and is sent, preventing duplicate emails for the same event. This keeps alerts from piling up and ensures the most important message reaches the user. It’s not about timing, templates, or delivery channel—those are handled by other fields.