In the ServiceNow Automated Testing Framework, a test step can be configured to pass by asserting the expected result even when a record insert would normally fail. Is this statement true or false?

• A. True
• B. False
• C. It depends on user role
• D. Requires API access

Answer: (A)

In ATF, what matters for a test step is whether the observed outcome matches the assertion you set up. You can configure a step to pass by asserting the expected result, including cases where a record insert is blocked by validation or business rules. If the system behaves as expected—such as showing a specific validation error and not creating the record—the assertion is true, and the step passes. This lets you test negative scenarios and rule enforcement, not just successful inserts.