What does the weight of a notification mean?

• A. It determines which email is sent when multiple emails are triggered for the same record and addressed to the same recipient
• B. It affects the color of the email
• C. It changes the sender's address
• D. It sets the email's timezone

Answer: (A)

Weight in a notification defines its priority when several notifications would be sent to the same recipient for the same record. ServiceNow compares the weights and delivers the one with the highest value, effectively choosing which message template takes precedence. This lets you control which email template gets sent when multiple templates could apply to the same event and recipient. It doesn’t affect the email color, the sender’s address, or the timezone—that behavior is governed by other fields and settings like the From address or the user’s timezone.