What is configured in an email notification?

• A. who will receive the notification
• B. what content will be in the notification
• C. when to send the notification
• D. All of the above

Answer: (D)

Email notifications are configured to control three things: who will receive the message, what the message contains, and when the message is sent. In ServiceNow, you set recipients so the right people or groups get alerted. You define the content with a subject, body, and any templates or variables that pull data from the record to personalize the message. You also specify the timing, using an event, a condition on a record, or a schedule to determine when the email goes out. Because a complete notification needs to cover all three aspects, it is configured to handle who, what, and when. For example, you might trigger an email to the assigned user when a high-priority incident is created, including key incident details in the body.